Refund & Cancellation Policy

1. Project-Based Services

For customised services such as website development, app development, web applications, branding, SEO, and digital marketing, the refund terms may depend on the stage of the project and the work already completed.

Once development or design work has started, payments may become non-refundable to the extent that the payment has been used for completed work, third-party services, resources, or project costs.

2. Advance Payments

If an advance payment is required for a project, the payment confirms the client's intention to proceed and allows Wovix Inc. to allocate resources and begin work.

Advance payments are generally non-refundable after project work has started, except where Wovix Inc. agrees otherwise in writing.

3. Cancellation by Client

A client may request cancellation of a project by contacting Wovix Inc. in writing.

If cancellation occurs before work has started, Wovix Inc. may consider a refund of the unused amount, after deducting any applicable payment-processing, third-party, or administrative costs.

If work has already started, the refundable amount, if any, will be determined based on the work completed and costs incurred up to the cancellation date.

4. Completed Services

Once a website, application, design, campaign, or other agreed service has been delivered and approved by the client, the payment for the completed service is generally non-refundable.

Minor revisions or corrections covered by the agreed project scope will not normally qualify as grounds for a refund.

5. Client-Requested Changes

Requests that significantly change the original project scope may require additional charges.

Examples include:

• New pages or features
• Major design changes
• Additional functionality
• New integrations
• Additional revisions beyond the agreed scope
• Changes requested after final approval

Such additional work will be discussed with the client before implementation.

6. Delays Caused by the Client

Wovix Inc. is not responsible for project delays caused by:

• Late client responses
• Delayed content or information
• Delayed approvals
• Failure to provide required access
• Changes in requirements
• Delays involving third-party services controlled by the client

Such delays do not automatically create a right to a refund.

7. Third-Party Services

Some projects may involve third-party services such as:

• Domain registration
• Hosting
• Premium software
• Plugins
• APIs
• Payment gateways
• Advertising platforms
• Stock assets
• Other external services

Payments made to third-party providers may be subject to their own refund and cancellation policies and may not be refundable by Wovix Inc.

8. Subscription and Recurring Services

For recurring services such as hosting, maintenance, SEO, advertising management, or other monthly services, cancellation requests should be made before the next billing period whenever possible.

Fees for a service period that has already started may not be refundable.

Advertising budgets paid to advertising platforms are generally subject to the policies of the respective advertising platform.

9. Service Issues

If you believe that a delivered service has a significant issue or does not match the agreed project requirements, please contact us within 7 days of delivery.

We will review the issue and, where appropriate, attempt to correct the problem according to the agreed project scope.

A technical issue or reasonable revision requirement does not automatically qualify for a refund.

10. Wovix Inc. Cancellation

In exceptional circumstances, Wovix Inc. may decide that it cannot continue a project.

If Wovix Inc. terminates a project before completing the agreed work, we may provide a refund for the portion of the payment relating to work that has not been completed, after considering applicable third-party and other non-recoverable costs.

11. No Guarantee of Business Results

Payment for our services does not guarantee a specific number of:

• Sales
• Leads
• Customers
• Website visitors
• Search rankings
• Advertising conversions
• App downloads
• Revenue

Digital marketing, SEO, advertising, and online business performance can depend on many factors outside our control.

Failure to achieve a particular business result does not automatically qualify for a refund.

12. How to Request a Refund

To request a refund or discuss a cancellation, contact us with:

• Your name
• Business name
• Project/service name
• Payment details
• Reason for the request
• Relevant order or project information

We will review the request and respond within a reasonable period.

13. Refund Processing

Where a refund is approved, it will normally be processed through the original payment method where possible.

The time required for the refund to appear in your account may depend on the payment provider, bank, or payment gateway.

Any applicable payment-processing or non-refundable third-party charges may be deducted where permitted.

14. Policy Changes

Wovix Inc. may update this Refund & Cancellation Policy from time to time.

Any changes will be published on this page with an updated "Last Updated" date.

15. Contact Information